On a more serious note, we hold any relationship we come across in high regards. We want you to know that we hold honesty, privacy, and respect in high regard, and these are contained in the very essence of how we live our lives.

 

This is the privacy notice of Gaia Remedies Ltd. Throughout this body of text, "we", "our", or "us" refers to Gaia Remedies Ltd.

 

Introduction

 

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

 

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

 

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

 

Our policy complies with the Data Protection Act 2018 (Act) accordingly.

 

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

 

Data we process

 

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

 

• Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

• Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

• Your financial data includes information such as your bank account and payment card details.

• Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

• Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

 

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

 

For example, we may aggregate profile data to assess interest in a product or service.

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However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

 

If you do not provide personal information we need

 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

 

The bases on which we process information about you

 

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

 

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

 

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

 

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

 

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

 

We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

Information we process with your consent

 

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

 

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

 

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

 

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

 

You may withdraw your consent at any time by instructing us over email. However, if you do so, you may not be able to use our website or our services further.

 

The bases on which we process information about you

 

Information we process for the purposes of legitimate interests

 

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

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Where we process your information on this basis, we do after having considered:

• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

 

For example, we may process your data on this basis for the purposes of:

• record-keeping for the proper and necessary administration of our business

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

• protecting your interests where we believe we have a duty to do so

 

Information we process because we have a legal obligation

 

Sometimes, we must process your information in order to comply with a statutory obligation.

 

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

 

This may include your personal information.

 

Specific uses of information you provide to us

 

Information provided on the understanding that it will be shared with a third party

 

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples of this include leaving a review or posting a message in a forum

 

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

 

We do not specifically use this information except to allow it to be displayed or shared (unless we have specified otherwise).

 

We do store it, and we reserve a right to use it in the future in any way we decide.

 

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

 

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us.

 

Complaints regarding content on our website

 

We may attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

 

If you have a complain or a suggestion regarding any of the content on our website, we shall investigate it. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

 

Free speech is a human right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

 

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

 

Information relating to your method of payment

 

We have multiple methods of payment and the following statements related to any information stored/gathered/held apply in different cases:

 

Case 1: Payment using an integrated payment provider.

 

In the majority of cases payment information is not taken directly by us or transferred to us through our website, and we don’t have access to this information.

 

At the point of payment, you may be transferred to a secure page on the website of PayPal (or some other reputable payment service provider). That page may be branded to look like a page on our website, but it is not controlled by us. In using this service you may be required to accept their terms of service.

 

Case 2: Payment through bank transfer made by yourself.

 

We do not store this information only other than the transaction details by which the bank provides to us. We encourage you to make sure you have the correct information when making this kind payment with your bank.

 

Case 3: Payment through us over the telephone.

 

We may store information about your debit/credit card or other means of payment when you first provide it to us at the point of purchase. We then delete your payment information once (unless the provider has otherwise asked us to keep hold of this information to make repeat purchasing of goods/services easier).

 

We treat your payment information as sensitive and access is restricted us to only. We do not keep all your payment information so as to prevent the possibility of our duplicating a transaction without a new instruction from you; to prevent any other third party from carrying out a transaction without your consent If we ask you questions about your payment information, we only show partial detail of the last four digits of the debit/credit card number, so that you can identify the means of payment to which we refer.

 

Information about your direct debit

 

When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank for processing according to our instructions. We may keep a copy and hold this information only for the duration of the direct debit arrangement.

 

We are registered under the direct debit guarantee scheme. This provides for the customer's bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

 

Communicating with us

 

When you contact us, whether by phone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

 

We record your request and our reply in order to increase the efficiency of our business.

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We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

 

Complaining

 

When we receive a complaint, we record all the information you have given to us and then use that information to resolve your complaint. Upon request of the sender this information can be erased. 

 

As a requirement of our organic certification we are instructed to retain any complaints. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

 

Affiliate and business partner information

 

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

 

The information is not used for any other purpose.

 

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

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We expect any affiliate or partner to agree to reciprocate this policy.

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Use of information we collect through automated systems when you visit our website

 

Cookies

 

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

 

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

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Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

 

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

 

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

 

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

 

We use cookies in the following ways:

• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in our site; or to keep your shopping basket items.

• to record your answers to surveys, polls and questionnaires on our site while you complete them

 

We may use third party advertisements to support our website. Some of these advertisers may use technology such as cookies when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your internet service provider, the browser you used to visit our site, and in some cases, whether you have Flash installed. This is often used for geotargeting purposes or showing certain ads based on specific sites visited.

 

You can choose to disable or selectively turn off our cookies or third-party cookies in your browsers’ settings, or by managing preferences in programs. However, this can affect how you are able to interact with our website as well as others. This may include the inability to login to services or programs, such as logging into forums or accounts.

 

Personal identifiers from your browsing activity

 

Requests by your web browser to our servers for web pages and other content on our website are recorded.

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We may record information such as your geographical location, your Internet service provider and your IP address.

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We may also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

 

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

 

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                             

 

Our use of re-marketing

 

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

 

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

 

Disclosure and sharing of your information

 

Information we obtain from third parties

 

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

 

Third party advertising on our website

 

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

 

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

 

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

 

Data may be processed outside the European Union

 

Our websites are hosted in the United States.

 

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

 

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

 

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

 

We follow safeguards with respect to data transferred outside the European Union by complying with a code of conduct approved by a supervisory authority in the European Union, specifically that in the country of the United Kingdom.

 

Control over your own information

 

Your duty to inform us of changes

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

 

Access to your personal information

 

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

 

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

 

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

 

Removal of your information

 

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

 

This may limit the service we can provide to you.

 

Verification of your information

 

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

 

Other matters

 

Use of site by children

 

We do not sell products or provide services for purchase by children, nor do we market to children.

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If you are under 18, you may use our website only with consent from a parent or guardian.

 

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

 

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

 

Encryption of data sent between us

 

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. We use 2048-bit SSL encryption on all pages except checkout. Checkout pages are Level 1 PCI compliant and use 128-bit SSL encryption. Our host states that the checkout page is always secure, even if your site is using the Insecure SSL setting.

 

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

 

To check if SSL is protecting a page, look for a URL beginning with https:// and a closed padlock icon next to it.

 

You can view a domain's SSL details within most browsers, which can include information like the issuing certificate authority and how long the certificate is valid for.

 

How you can complain

 

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

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If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

 

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

 

Retention period for personal data

 

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;

• to comply with other law, including for the period demanded by our tax authorities;

• to support a claim or defence in court.

 

Compliance with the law

 

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

 

However, ultimately it is your choice as to whether you wish to use our website.

 

Review of this privacy policy

 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to save a copy for your records.

 

If you have any question regarding our privacy policy, please contact us.

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